Terms of Service

Effective Date: April 2, 2026  |  Last Updated: April 2, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), the operator of the website located at pizzpunch.world (the "Website") and provider of all associated food and restaurant services (collectively, the "Services").

By visiting our Website, creating an account, placing an order, subscribing to any promotional communications, or otherwise interacting with any aspect of our Services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms in their entirety;
• You are at least 18 years of age, or if you are a minor, you have obtained the consent of a parent or legal guardian who agrees to these Terms on your behalf;
• You have the legal capacity and authority to enter into this Agreement;
• You are accessing our Services from within the United States or otherwise agree that United States law governs your use.

Your continued use of the Website or Services following any modification to these Terms constitutes your acceptance of the revised Terms. We encourage you to review this page periodically to stay informed of any updates.

2. Company Information

These Terms of Service are issued by:

3. Description of Services

Punch Pizza operates as a food service business offering the following services through its Website and associated channels:

3.1 Online Ordering

Our Website enables customers to browse our menu, customize food orders, place orders for pickup or delivery, and complete payment transactions online. Menu availability, pricing, and delivery zones are subject to change without prior notice and may vary by location and time of day.

3.2 Delivery and Pickup Services

Punch Pizza offers both in-store pickup and delivery options where available. Delivery times are estimates and are not guaranteed. Various factors, including but not limited to weather conditions, high order volumes, and traffic, may affect delivery timing. We are not liable for delays beyond our reasonable control.

3.3 Catering Services

We may offer catering packages for events and large group orders. Catering availability and pricing are subject to separate agreements, which will be communicated to you upon inquiry. Catering orders may require advance notice, deposits, and minimum order thresholds.

3.4 Loyalty and Promotional Programs

From time to time, Punch Pizza may offer loyalty reward programs, discount codes, promotional offers, and special deals. These programs are governed by their own specific terms, which will be communicated at the time of their introduction. Promotional offers cannot be combined unless explicitly stated, and Punch Pizza reserves the right to modify, suspend, or terminate any promotional program at its sole discretion.

3.5 Account Registration

You may create an account on our Website to streamline future orders, track order history, and receive personalized communications. Account registration is optional but may be required for certain features. You are responsible for maintaining the confidentiality of your account credentials.

4. User Obligations and Prohibited Activities

4.1 General User Obligations

As a user of our Website and Services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing orders, or contacting us;
• Update your information promptly to ensure it remains accurate and complete;
• Use the Website and Services solely for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations;
• Treat all Punch Pizza staff and delivery personnel with respect and professionalism;
• Ensure someone of appropriate age and capacity is present to receive any delivery orders.

4.2 Prohibited Activities

You expressly agree that you will NOT:

• Use the Website or Services for any fraudulent, deceptive, or unlawful purpose;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Place false, fictitious, or fraudulent orders;
• Use automated tools, bots, scrapers, or data mining software to access, collect, or extract information from the Website without our express written consent;
• Attempt to gain unauthorized access to any portion of the Website, server, or database connected to the Website;
• Introduce viruses, malware, ransomware, or any other harmful or disruptive code into the Website or its infrastructure;
• Engage in any conduct that restricts or inhibits any other user's ability to use or enjoy the Website;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Services without express written permission from Punch Pizza;
• Violate any applicable food safety, consumer protection, or commercial transaction laws;
• Attempt to circumvent any security or access control features of the Website;
• Engage in harassment, abuse, or threatening behavior directed at Punch Pizza staff, contractors, or other users;
• Post or transmit unsolicited advertising, spam, or promotional materials through any communications channels we provide.

Violation of any of the prohibited activities listed above may result in immediate termination of your account, cancellation of outstanding orders, and potential referral to appropriate law enforcement authorities.

5. Account Responsibilities

If you choose to register for an account on pizzpunch.world, you agree to:

• Create a secure password and keep it confidential at all times;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any security breach;
• Accept full responsibility for all activities that occur under your account credentials;
• Not share your account credentials with third parties;
• Not create multiple accounts for the purpose of abusing promotions or circumventing restrictions.

Punch Pizza will not be liable for any losses or damages arising from your failure to comply with the account security obligations described above.

6. Ordering, Payment, and Pricing

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food products and services at the stated price. We reserve the right to accept or decline any order at our discretion, including situations where items are unavailable, pricing errors have occurred, or we reasonably suspect fraudulent activity.

A confirmation of your order will be sent to the email address you provide. This confirmation constitutes our acceptance of your order and the formation of a contract between you and Punch Pizza. It is your responsibility to review the order confirmation for accuracy and notify us promptly of any errors.

6.2 Pricing and Taxes

All prices listed on the Website are in United States Dollars (USD) and are subject to applicable sales taxes as required by federal, state, and local law. Prices are subject to change without notice. The price applicable to your order is the price displayed at the time of purchase. In the event of a pricing error, we reserve the right to cancel the order and notify you accordingly.

6.3 Payment Methods

Punch Pizza accepts payment via the methods displayed at checkout, which may include major credit cards, debit cards, and other digital payment platforms. By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you submit is accurate and complete;
• You will pay all charges incurred, including applicable taxes and delivery fees.

All payment transactions are processed through secure third-party payment processors. Punch Pizza does not store your complete payment card information on its servers.

6.4 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been accepted and preparation has begun. If you have concerns regarding the quality or accuracy of your order, please contact us at [email protected] within 24 hours of receiving your order. We will review your concern and determine an appropriate resolution, which may include a replacement, store credit, or refund at our sole discretion.

7. Intellectual Property Rights

7.1 Ownership

The Website and all of its content, features, and functionality — including but not limited to text, images, graphics, logos, icons, audio clips, digital downloads, data compilations, software, and the overall design and layout — are the exclusive property of Punch Pizza and/or its licensors, and are protected under United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

7.2 Limited License

Subject to your compliance with these Terms, Punch Pizza grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for personal, non-commercial purposes related to placing orders and using our Services. This license does not include the right to:

• Modify or copy materials from the Website;
• Use materials for any commercial purpose or for public display;
• Attempt to decompile or reverse engineer any software on the Website;
• Remove any copyright, trademark, or other proprietary notices from materials on the Website;
• Transfer materials to another person or "mirror" the materials on any other server.

7.3 Trademarks

The name "Punch Pizza," the pizzpunch.world domain, our logos, and all related names, logos, product and service names, designs, and slogans are trademarks of Punch Pizza or its affiliates or licensors. You must not use such marks without the prior written permission of Punch Pizza. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

7.4 User-Submitted Content

If you submit, post, or otherwise provide any feedback, reviews, photographs, or other content to us or through the Website ("User Content"), you grant Punch Pizza a non-exclusive, royalty-free, perpetual, worldwide, irrevocable license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in any media. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not violate any third-party rights or applicable law.

8. Food Safety, Allergen Information, and Health Disclaimers

Punch Pizza takes food safety seriously and adheres to all applicable federal, state, and local food safety regulations. However, please be aware of the following:

• Our food products may contain or come into contact with common allergens, including but not limited to wheat, dairy, eggs, peanuts, tree nuts, soy, fish, and shellfish;
• While we make reasonable efforts to accommodate dietary restrictions, we cannot guarantee that any item is completely free from specific allergens due to shared preparation environments;
• Customers with severe food allergies are strongly encouraged to contact us directly at [email protected] before placing an order;
• Nutritional information provided on our Website is approximate and subject to variation based on ingredients, preparation methods, and portion sizes.

Punch Pizza disclaims liability for any adverse reactions resulting from undisclosed allergen sensitivities or failure by the customer to communicate dietary restrictions prior to order placement.

9. Disclaimers (As-Is Basis)

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES PROVIDED BY PUNCH PIZZA ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES REGARDING DELIVERY TIMES, FOOD TEMPERATURE UPON ARRIVAL, OR THE CONTINUOUS AVAILABILITY OF ANY MENU ITEM.

Some states do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in full. In such states, Punch Pizza's liability will be limited to the maximum extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, PUNCH PIZZA'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE WEBSITE AND SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PUNCH PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability in this section are a fundamental element of the basis of the agreement between Punch Pizza and you. Punch Pizza would not be able to offer its Services at the prices offered without these limitations.

11. Indemnification

You agree to indemnify, defend, and hold harmless Punch Pizza, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, and successors and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or Services in a manner not authorized by these Terms;
• Any User Content you submit, post, or otherwise make available through the Website;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any misrepresentation made by you in connection with your use of the Services;
• Any fraudulent, negligent, or otherwise wrongful acts or omissions by you.

Punch Pizza reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate fully with Punch Pizza in asserting any available defenses.

12. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. These links are provided for your convenience only. Punch Pizza has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites or any information, products, or services found therein.

We encourage you to review the terms of service and privacy policies of any third-party websites you visit. Your interactions with third-party services are solely between you and the third party, and Punch Pizza shall have no liability or responsibility for any loss or damage caused by your use of any third-party products or services.

13. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, and share information about you when you use our Services. By using our Services, you acknowledge that you have read and understand our Privacy Policy.

To the extent our operations involve customers located in California, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and applicable provisions of the Federal Trade Commission (FTC) Act governing unfair or deceptive practices. For privacy-related inquiries, please contact us at [email protected].

14. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms, the Website, or the Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Punch Pizza is registered and principally operates, without regard to its conflict of law principles.

To the extent that any lawsuit or court proceeding is permitted under these Terms, you and Punch Pizza agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within the United States. The parties expressly waive any objection to the exercise of jurisdiction by such courts and any objection based on improper venue or inconvenient forum.

This Agreement is subject to all applicable federal laws and regulations of the United States, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing consumer protection and unfair or deceptive acts or practices;
• The Electronic Commerce regulations applicable to online transactions;
• All applicable state consumer protection statutes;
• The California Consumer Privacy Act / California Privacy Rights Act (where applicable to California residents).

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services by contacting Punch Pizza informally at [email protected]. The parties agree to negotiate in good faith to resolve the dispute within thirty (30) days of the initial written notice. Many customer concerns can be resolved quickly through our customer service team without resorting to formal dispute resolution.

15.2 Binding Arbitration

If the parties cannot resolve a dispute through informal negotiation within the thirty (30) day period, any dispute, claim, or controversy arising out of or relating to these Terms, the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services, shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed upon by the parties, rather than in court, except that you may assert claims in small claims court if your claims qualify.

The arbitration shall be conducted in English, and the arbitrator's award shall be final and binding. The arbitrator shall have authority to award the same damages and relief as a court of competent jurisdiction. Judgment on the arbitrator's award may be entered in any court having jurisdiction thereof.

15.3 Class Action Waiver

15.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.

16. Term and Termination

16.1 Duration

These Terms shall remain in full force and effect for as long as you access or use the Website or Services. The Agreement is effective from the moment you first access the Website and continues until terminated by either party in accordance with these Terms.

16.2 Termination by You

You may terminate your use of the Website and Services at any time by discontinuing access to the Website and, if applicable, submitting a written request to close your account by emailing [email protected]. You will remain responsible for all outstanding obligations, including payment for orders placed prior to the effective date of termination.

16.3 Termination by Punch Pizza

Punch Pizza reserves the right, at its sole discretion, to suspend or permanently terminate your access to the Website and Services, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Engaging in fraudulent, abusive, or otherwise unlawful activity;
• Conduct that is harmful to other users, Punch Pizza staff, or third parties;
• Extended periods of account inactivity;
• Operational, legal, or business reasons.

16.4 Effect of Termination

Upon termination of your access to the Services, your right to use the Website shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, disclaimers, indemnity, limitations of liability, and dispute resolution provisions. Termination of your account does not relieve you of any obligations incurred prior to termination.

17. Changes to Terms of Service

Punch Pizza reserves the right to revise, update, or modify these Terms of Service at any time at its sole discretion. We will provide notice of material changes by:

• Updating the "Last Updated" date at the top of this page;
• Posting a prominent notice on the Website; and/or
• Sending an email notification to registered account holders.

Your continued use of the Website or Services after any such changes take effect constitutes your binding acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Website and Services immediately. We encourage you to review these Terms regularly.

Notwithstanding the foregoing, no revisions to these Terms will apply retroactively to any dispute that arose before the effective date of such revisions.

18. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to public policy for any reason, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by the invalidity or unenforceability of any single provision.

The parties further agree that the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the intent of the original provision and the overall purpose of these Terms.

19. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Punch Pizza with respect to your use of the Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Services.

No waiver by Punch Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Punch Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performance under these Terms to the extent said failures or delays are caused by circumstances beyond Punch Pizza's reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government regulations or orders, labor strikes, supply chain disruptions, power failures, internet service disruptions, civil unrest, or any other event of force majeure. In such cases, Punch Pizza's performance obligations shall be suspended for the duration of the force majeure event.

21. Electronic Communications and Consent

By using our Website or providing your email address, you consent to receive electronic communications from Punch Pizza, including but not limited to order confirmations, service updates, promotional offers, and changes to our policies. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

You may opt out of promotional email communications at any time by following the unsubscribe instructions included in any such email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your orders or account.

22. Accessibility

Punch Pizza is committed to ensuring digital accessibility for individuals with disabilities and is continually working to improve the usability of our Website in compliance with applicable accessibility standards. If you experience any accessibility issues while using our Website, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

23. Contact Information

If you have any questions, concerns, complaints, or requests relating to these Terms of Service or any aspect of our Services, please contact us using the following information:

We endeavor to respond to all inquiries within three (3) to five (5) business days. For urgent matters related to food safety or order quality, please mark your email as urgent to expedite our response.